14 days return policy
Free Shipping with Royal Mail
Order before 11 PM - shipped tomorrow
We work closely with Royal Mail to ensure fast and secure delivery of all orders. This allows us to provide reliable tracking numbers so you can monitor your order at any time.
We guarantee the quality and craftsmanship of our products, and to show our confidence, we offer a 14-day satisfaction guarantee on every purchase.
If you’re not completely satisfied with your order, you can return it within 14 days for a full refund.
To start a return, please contact our customer support team at: info@lena-oskar.com
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At Lena & Oskar we ensure that all our products are made from the highest quality materials, combining comfort, safety, and reliability. We select materials and components that are durable, user-friendly, and designed to enhance your everyday life. Our products are thoughtfully designed to provide maximum functionality while maintaining modern style and ease of use.
Once your order has been shipped, you will receive an email with tracking information. In this shipping confirmation, you’ll find detailed instructions on how to track your order. Simply use the provided tracking details to monitor your parcel on our website.
It usually takes 3–6 business days to process and ship your order.
We offer a hassle-free return process. Many of our customers appreciate the one-size design, which helps reduce sizing issues and unnecessary returns.
We’re sorry to hear that you’d like to return your item. For more information about our returns process, please visit our Returns Policy page..
Customer support via email: info@lena-oskar.com
Send us a message and we’ll respond as quickly as possible.
Please note that we do not provide customer support via Instagram or Facebook — kindly contact us by email only.
Sending multiple messages may delay our response time. Thank you for your understanding!